Frequently Asked Questions

A. The shipping time for your order will depend on your location. Standard shipping usually takes 8-18 business days. Please note that these are estimated shipping times and may vary depending on external factors such as weather conditions and shipping carrier delays.

After you’ve placed your order successfully, we will send you an order confirmation email. This email will include your order tracking number, so keep it safe.

Please note that shipping times may be longer during peak holiday seasons and other busy periods. We always strive to get your order to you as quickly as possible, and we appreciate your patience and understanding.

If you have any questions or concerns about shipping times or your order in general, please do not hesitate to contact our customer service team at info@magicshake.ca We're here to assist you and ensure you have a positive shopping experience with us.

Q. Can I get a refund?

A. Thank you for considering purchasing from Magic Shake. We take pride in providing quality products/services to our customers and aim to provide excellent customer service.

We understand that sometimes customers may need to request a refund for various reasons. Please read our refund policy carefully before making any purchase.

Refund Policy:

Eligibility for a refund:

You may be eligible for a refund if:

The product you purchased is defective or not as described.
The product was not delivered or provided to you.

Refund procedure:

If you would like to request a refund, please contact our customer service team within 20 days of your purchase. You may contact us through our website or email address. We will require your order details and the reason for the refund request.

We may ask for additional information to help us understand the reason for the refund request. Once we have reviewed and approved the request, we will initiate the refund process. The refund will be made through the same payment method used for the original purchase.

Exceptions:

We reserve the right to deny refund requests under the following circumstances:

You have not contacted us within 20 days of your purchase.
The product has been used or consumed.
The product has been damaged due to misuse or negligence on your part.
The product has been altered or modified by you.

Canceled orders:

If you cancel your order before it is shipped, we will process a full refund. If the order has already been shipped, please follow the refund procedure mentioned above.

Changes to our refund policy:

We reserve the right to make changes to our refund policy at any time. Any changes will be posted on our website, and the revised policy will apply to all future purchases.

If you have any questions or concerns about our refund policy, please contact the Magic Shake customer service team. We are always happy to assist you.

Q. What do I do if I receive a damaged product?

A. We apologize for any inconvenience caused due to the damaged product you received. We understand how frustrating it can be to receive a damaged product, and we are here to assist you.

Please follow the steps below to report the damaged product:

Take pictures: Please take pictures of the damaged product and packaging. This will help us understand the extent of the damage and take necessary actions.
Contact us: Please contact our customer service team as soon as possible with your order details and the pictures of the damaged product. You can reach out to us through our email address info@magicshake.ca .

We take quality control seriously, and we will do everything we can to resolve this issue quickly and efficiently. We appreciate your cooperation in helping us resolve this matter.

If you have any further questions or concerns, please do not hesitate to contact us. We are always here to assist you.

Q. How can I track my order?

A. We understand the importance of being able to track your order, and we're here to help.

Once your order has been shipped, you will receive an email notification with a tracking number . You can use the tracking number to check the status of your order at any time. If you have not received an email notification, please check your spam or junk folder.

Please note that it may take up to 24-48 hours for the tracking information to be updated on the shipping partner's website. If you have any questions or concerns about the status of your order, please do not hesitate to contact our customer service team. We are always here to assist you.

We hope this information is helpful.